• In these terms “we” or “us” mean Joli originals, “you” or “your” the customer and “our website” www.jolioriginals.com and “day” or “days” mean working day or working days.
• Joli originals is a part of Joli, registrated at KvK Amsterdam, the Netherlands.
• These terms and conditions apply to all items sold on our website.
• If you buy an item at our website, you agree that you have read, understood and agreed to these terms.
• We reserve the right to modify or delete the these terms and conditions without notice to the consumer. The terms and conditions of time of purchase are for that purchase applicable.
• These terms are governed by Dutch law.
• If there is anything about these terms and conditions that you don’t agree to, please don’t hesitate to contact us.
Payment / Prices
• We only accept Paypal or creditcard through Paypal (more information, see www.paypal.com).
• Prices are retail prices in Euro.
• Prices you see at the product page are without tax and shipping cost.
• The tax and shipping costs will be calculated based on your address during checkout.
• Prices at the time of your purchase apply to your order.
• The prices do not include import fees, customs fees, taxes and other duties that are charged by your local government.
Shipping / Delivery
• Unless stated otherwise in the product description, all orders will be shipped within 5 days after the payment is received.
• Your order will be shipped to your Paypal address, if you want your order to be send to another address, please use the checkbox to enter another address during checkout.
• We ship all orders outside the EU with UPS express saver (unless the free shipping). For orders shipped to the EU we also have a cheaper 1-3 day UPS standard option and to some countries we have a PostNL [registered] option.
• All orders shipped with UPS usually arrive within 2 days to the USA and Europe, to the rest of the world it takes 3 or less. These delivery times can be changed because of events beyond our control (ashclouds and other stuff like that).
• We are not responsible for delayed, damaged, lost or misplaced orders.
• We don’t write “gift” on your package and we are not responsible for import fees, customs fees, taxes and other duties that are charged by your local government, they are your own risk and expense.
• Once the package has been shipped, the delivery address can not be changed.
• If a package can not be delivered by UPS for any reason or if you refuse the package you will be charged for all shipping costs.
• Items shipped with the free shipping option (only valid for single wallets or iPhone sleeves) are shipped with regular post (PostNL) and can take a couple of weeks to arrive.
Shipping / Delivery during the Holiday season
• During the holiday season (starting from the end of November) shipping with PostNL is not adviced if you want to receive your package before christmas.
• Shipping with free PostNL during the Holiday season can take from several weeks to several months.
• If you want your package to be in time, please make sure to choose the UPS shipping option.
Refunds / Exchanges
• We make and ship our items with care. If you’re not satisfied with your order for any reason, please contact us by sending an email within 5 days after you received your item.
• You can send your order back at your own expense after you received a RMA number that we provide. Once we received the item in original new undamaged condition with original packaging we’ll give you a refund or exchange. If the item is not in original new undamaged condition we have the right to refund you partially or not refund you at all.
• If you want to exchange your item, you are responsible for all additional shipping cost and the new item will be shipped after the returned item is received in original new condition.
• If you send your item back to us, don’t forget to write in the shipping documents that it is a return shipment otherwise the customs that we have to pay are at your expense.
• Custom orders are an exception in the “refund / exchanges” part of these terms and conditions. Custom orders can not be returned or exchanged since they are specially produced for you.
• If you return a product sent to you with free shipping we charge €5 for shipping, administration and paypal costs.
• We have the right to cancel your purchase and refund your money at any time.
Color / Photo’s
• All photo's on our website are made with the best care, but it can happen the color on the photo is slightly different from the real item. The color you see depends on the monitor you view our website/photo’s on.
• We usually use one and the same sleeve in the pictures for each color combination on our website. It can happen that you won’t receive the exact sleeve as photographed at our website. We try to make every sleeve exactly the same but it is still made by hand and are made of beautiful natural materials so they are all unique pieces with their own look.
• We care for our products and make sure they are in the highest quality as possible. We check them several times so you can enjoy them a long time. We give a six months warranty on materials by normal use. (see part on website how to use and clean your sleeve) http://shop.joliorginals.com/usingandcleaning. All additional shipping cost are the responsibility of the customer.
• We will not share or sell your information with others we only use it for getting your order at your address.
• We won’t contact you with news, offers or other communication unless you give us permission to keep you up to date.
• We are not responsible for liable damage to personal property or persons during the use of our sleeves.
• Everything on our website is under copyright of Joli & Joli Originals.
• You are not allowed to change or transform our products.
• You are not allowed to use anything of this website for commercial intentions without our explicit permission.
• You can use our photo’s for personal use but always refer us.
Copyright © 2009-2013 Joli & Joli originals